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FAQ’s

How safe is my data?

This is an isolated system which is stored on its own servers. These are not shared with anyone else. They are housed in a secure location with one of the UK`s most respected hosts of such websites. They provide a very comprehensive firewall against virus` and hacking. The site is monitored continuously and as soon as any issues arise, the staff will attend and take necessary action to maintain the integrity of your data.

Additionally all your data is backed up onto a second server owned by CloudCrowd Systems Ltd on a daily basis for immediate access. Simultaneously, it is backed up on an offsite server for extra security and safety.

If at anytime you us to remove access to your database and transfer all your data to you as soon as possible, contact CloudCrowd support.

It can be arranged that only personnel from your specified IP addresses can access the information so that you don’t get offsite interference, even if they know the access codes.

We feel we have taken this issue very seriously and you can be assured of our continual effort to fortify this system of management. It will only get better.

Can I cancel at any time?

Yes. We do not want you to feel trapped in anyway. This is your data.

What if I need help?

The programme is very simple you may just need a reminder in which case our user guides and tutorials are easily accessed via the website 24/7/365. Alternatively, you can email CloudCrowd support with your issue/query or call us on 0203 368 3861.

How easy is it to import my client list?

The process is very simple you can either key in individual client records or import lists in excel format using our easy import facility please see tutorial HERE.

How do I pay for it?

You can make payment on our website shop by clicking HERE. Once you have entered your payment details, the first month will be taken. Then this will be repeated 30 days from this date until you inform us to terminate the services.

How many users can I have?

Each payment covers a licence to use the system for 1 month. This licence allows for 3 users. You can give them varying levels of access. If you wish to have more than 3 users then you would have to purchase a further licence which carries a further 3 users. So they are available in batches of 3 at a time.

How long is my contract for?

There is no contract you are free to cancel at any time but we are sure you will realise the business building benefits of CloudCrowd and be with us for many years.

Do I need to download software?

No CloudCrowd is a cloud based system, so you have no need to download any files and you will always be operating with the latest version where ever you are.

Can I own brand/white label cloud crowd?

Occasionally we allow a joint branding facility but as a leading CRM tool we must maintain our branding, please contact us to discuss further.

Do you run an affiliate programme?

Yes we are always happy to reward people for spreading the word about CloudCrowd, see out Reseller opportunity details HERE.

How many entries can I make?

Unlimited. You can keep on growing your business with us for as long as you like. There is no upper limit to the amount of entries you make as our system has more than enough capacity.

How do I access my data?

Once you have purchased CloudCrowd, we email you with unique login details and you are ready to get started, our step by step “Getting Started “Guide will help you.

Can I control access to key areas?

Yes there are times when you do not want to give full access to your staff, see the tutorial on “user control” for details.

How fast can I have access if I buy today?

In the UK & Europe we email your unique login details as soon as payment has been received. This can take up to 24 hours but is often quicker. Subject to weekends and bank holiday periods.

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4 Easy Steps – to getting started…

1. Watch the video below and browse our resource area

2. Purchase Cloud Crowd below for instant access

3. Import / Input your client information

4. Follow the simple instructions

This amazing business building tool was created with start-ups and small businesses in mind.

Everyone tells you how important accounts, sales, marketing etc are for your business but the fact is your customer base is or will be the biggest asset you have.

CloudCrowd will help you get customers, keep customers, resell, up-sell, calibrate them, market to them, follow up leads and it will even remind you to carry out important tasks.

The most successful businesses in the world understand the value of their client base.

Help to fast track your business growth with CloudCrowd.

  • At a glance customer overview
  • Monitor sales team performance
  • View project status
  • Increase customer retention
  • Improve customer service
  • Audible & Visual task reminders
  • Secure data with auto backup
  • Real time data visible 24/7/365 where ever you are
  • Scalable as you grow
  • Increase cross selling and up-selling opportunities
  • Increases reorders
  • All purchase activity is clearly shown and can be used to accurately sell more and deliver great customer service
  • Fast search facility
  • To do action list
  • Secure data
  • Easy data import and export
  • Monitor customer service issues
  • Bird’s eye view of your customers
  • No contracts
  • Integral bulk emailing facility with auto sequencer
  • Monitor purchase trends
  • Nothing to install
  • All customer interactions recorded
  • Cloud based so nothing to install
  • Marketing campaign scheduled area
  • Monitor customer purchase history
  • Follow up reminders
  • Raised customer satisfaction levels
  • Ability to anticipate customers needs
  • Improves sales marketing efforts
  • Increase sales conversions